Smart Hub

• Hub Offline
• Can't Add Hub
• Smart Home Product Compatibility
• Connection Capacity for Smart Hub
• Maximum Communication Range

SECURAM Touch

• Environmental Specifications
• Dead Batteries
• Smart Home Product Compatibility
• Door Status and Auto-lock
• Battery Specifications
• How do I adjust the deadbolt backset from 1-3/8” to 1-3/4”?
• How do I open the battery compartment cover?
• After the installation, why does SECURAM Touch not work as intended?
• Why does motor constantly try to lock?
• After entering a valid code, the lock does not unlock but says “Operation Timeout”. What does Operation Timeout mean?
• I have installed the lock, but the deadbolt locks when I try to unlock. Operation is reversed. How can I fix this?
• Why does the lock say “Fail to lock after multiple attempts”?
• Why does the lock still restrict visitors even after resetting to factory default?
• If the touchpad is disabled as a result of entering 5 or more incorrect codes, can I still open the lock?
• What do I do when I get "Fail to verify"?
• When I try to unlock, it locks. How do I calibrate the lock?
• I did not close the door completely, it tried to auto lock. Now the bolt is partially extended. With the door completely closed, auto lock does not work. How do I fix this?
• Maximum Communication Range
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Door Window Sensor

• Mounting Door/Window Sensor
• Notifications
• Changing the Battery
• Reset Door/Window Sensor
• Pairing Door/Window Sensor
• Can't Find Sensor
• Battery Information
• Maximum Distance for Door/Window Sensor to Smart Hub
• Maximum Communication Range

SmartHome App (iOS & Android)

• Cannot Login to my Account
• Log Out of Account
• Add a New User Using Smartphone App
• Device Firmware Update
• Download SECURAM App (iOS/Android)
• Can't Find Device
• App Notifications
• Can't Add Hub
• Smart Home Product Compatibility
• Door Status and Auto-lock
• In iOS APP, why can I not see the “Door Close” status?
• In Android APP, I sometimes get “Unknown Exception”, what should I do to clear this?
• In iOS APP, why does APP direct me back to login screen when I am inviting users?
• In iOS APP, why do I keep getting notifications when the APP is logged out automatically?
• Why am I not receiving notifications?
• Why does my app still show unlocked even though my lock is locked?
• In my app I have set to “Allow Visitors” but visitors can still not unlock the lock, why?
• In the app settings, why does the “Visitor Access” option disappear after clicking the refresh button?
• I have completed a factory reset on the lock and now app control doesn’t work. Why?
• I have installed the door magnet, but the lock doesn’t auto lock when closed. Why?
• Why does Android APP installation require the permission to read my phone status and identity?
• Why does Android APP installation require the permission to access my location?
• Why does app show “Communication Timeout”?
• I received a notification to update firmware. How do I do this?
• How do I update the app?
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User Account

• Log Out of Account
• Remotely Add a User
• Change Account Password

Smart Safe Locks

• Smart Home Product Compatibility
• Maximum Communication Range