WELCOME TO SECURAM SUPPORT
How can we help?
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Smart Hub
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SECURAM Touch
- Environmental Specifications
- Dead Batteries
- Smart Home Product Compatibility
- Door Status and Auto-lock
- Battery Specifications
- How do I adjust the deadbolt backset from 1-3/8” to 1-3/4”?
- How do I open the battery compartment cover?
- After installation, why does SECURAM Touch not work as intended?
- Why does motor constantly try to lock?
- After entering a valid code, the lock does not unlock but says “Operation Timeout”. What does Operation Timeout mean?
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Door/Window Sensor
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SECURAM App (iOS & Android)
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User Account
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Smart Safe Locks
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App Error Code Solutions
- Error Code: 1, Illegal communication
- Error Code: 2, Pairing code has not been generated
- Error Code: 6, Invalid code
- Error Code: 9, Incorrect code
- Error Code: 11, Pairing unsuccessful
- Error Code: 12, Exceeded the max number of Users
- Error Code: 25, Exceeded the maximum number of Users
- Error Code: 28, Illegal code
- Error Code: 29, Exceeded the maximum number of Administrators
- Error Code: 35, User name exists
- Error Code: 1, Illegal communication
- Error Code: 2, Pairing code has not been generated
- Error Code: 6, Invalid code
- Error Code: 9, Incorrect code
- Error Code: 11, Pairing unsuccessful
- Error Code: 12, Exceeded the max number of Users
- Error Code: 25, Exceeded the maximum number of Users
- Error Code: 28, Illegal code
- Error Code: 29, Exceeded the maximum number of Administrators
- Error Code: 35, User name exists