WELCOME TO SECURAM SUPPORT
TOUCH
SMART HUB
DOOR / WINDOW SENSOR
PROLOGIC SMART LOCK
Find help for your:
ProLogic Smart Lock
QUICK START GUIDE
How to:
Enroll New User
->
- Press Menu/OK then 1
- Login as Administrator or Manager
- Enter new code (6 digits) then repeat new code to enroll new user
Delete One User
- Press Menu/OK then 2
- Login as Administrator or Manager
- Press ▼ to select the user and press Menu/OK
- Press Menu/OK to confirm deletion
Pair Phone
-> -> ▼ ->
- Press Menu/OK then Menu/OK again
- Login as Administrator or Manager
- Press ▼ to find “Pair Phone” and press Menu/OK
- Launch SECURAM app to add device
Lock
Auto re-lock after 6 seconds
Unlock
- Code (with mask)
- One Time Code
- Remote Unlock (APP)
- Fingerprint (ScanLogic only)
Recover System
Contact SECURAM technical support team
OPERATION MANUAL
Download the SECURAM Touch Operation Manual
How can we help?
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Smart Hub
-
SECURAM Touch
- Environmental Specifications
- Dead Batteries
- Smart Home Product Compatibility
- Door Status and Auto-lock
- Battery Specifications
- How do I adjust the deadbolt backset from 1-3/8” to 1-3/4”?
- How do I open the battery compartment cover?
- After installation, why does SECURAM Touch not work as intended?
- Why does motor constantly try to lock?
- After entering a valid code, the lock does not unlock but says “Operation Timeout”. What does Operation Timeout mean? Show all ( 8 )
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Door/Window Sensor
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SECURAM App (iOS & Android)
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User Account
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Smart Safe Locks
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App Error Code Solutions
- Error Code: 1, Illegal communication
- Error Code: 2, Pairing code has not been generated
- Error Code: 6, Invalid code
- Error Code: 9, Incorrect code
- Error Code: 11, Pairing unsuccessful
- Error Code: 12, Exceeded the max number of Users
- Error Code: 25, Exceeded the maximum number of Users
- Error Code: 28, Illegal code
- Error Code: 29, Exceeded the maximum number of Administrators
- Error Code: 35, User name exists Show all ( 5 )
- Error Code: 1, Illegal communication
- Error Code: 2, Pairing code has not been generated
- Error Code: 6, Invalid code
- Error Code: 9, Incorrect code
- Error Code: 11, Pairing unsuccessful
- Error Code: 12, Exceeded the max number of Users
- Error Code: 25, Exceeded the maximum number of Users
- Error Code: 28, Illegal code
- Error Code: 29, Exceeded the maximum number of Administrators
- Error Code: 35, User name exists Show all ( 5 )