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How can we help?

I received a notification to update firmware. How do I do this?

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Standing at lock, complete the following procedure:

  1. Launch the SECURAM app
  2. On the device main page, click the gear icon
  3. Click “more”
  4. Click “firmware update”

The app will show firmware update progress and this could take 2~3 minutes. Please remain on this page until update is complete.

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